Privacy Policy
Last updated: December 2024
Top Roof Melbourne ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information you provide directly to us, such as:
- Name and contact information (phone, email, address)
- Property details relevant to our services
- Communication history with our team
- Feedback and survey responses
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our roofing services
- Respond to your enquiries and schedule appointments
- Send quotes, invoices, and service-related communications
- Follow up on completed work and request feedback
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist our operations (e.g., payment processors)
- Professional advisers (accountants, lawyers) as necessary
- Government authorities when required by law
Data Security
We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
Cookies
Our website may use cookies to enhance your browsing experience. You can configure your browser to refuse cookies, though this may limit some functionality.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: 0494 640 656
- Email: info@toproofmelbourne.com.au
- Address: 123 Trade Street, Reservoir VIC 3073
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.